A better MSP. SentienGuard does the work. We own the outcome.
We host and manage your cloud, hybrid, and on-prem infrastructure — with SentienGuard running autonomously across every environment. Fewer people, higher margins, faster response, continuous compliance. One contract. One throat to choke. Compliant uptime, not just uptime.
The Problem We Solve
Managed infrastructure in regulated industries carries a compliance dimension that generic managed services providers ignore: the managed service provider becomes a business associate, a subprocessor, or a critical service provider under the applicable regulatory framework — with all the liability and documentation requirements that entails. Most MSPs can provide uptime SLAs. Few can provide the compliance documentation, audit cooperation, and regulatory alignment that regulated industries require from every vendor in their supply chain.
The managed services market has a quality problem that emerges predictably at the same point in every engagement: the transition from the implementation team to the operations team. The engineers who built and configured the system are replaced by operations staff who maintain it — staff who were not involved in design decisions, may not fully understand the compliance rationale for specific configurations, and are measured on ticket resolution time rather than compliance posture. Configuration drift begins. Compliance gaps accumulate. The next audit finds them.
Our managed infrastructure approach is architecturally different: SentienGuard runs autonomously in every environment we manage, detecting configuration drift before it becomes a compliance gap. The operations team works against a documented compliance baseline — not inherited institutional knowledge. Every configuration change is tracked in version control. Every infrastructure event generates an audit trail. When the regulator arrives, the evidence package is assembled from system-generated records, not reconstructed from memory.
The handover model matters as much as the management model. Organizations that engage us for managed infrastructure retain the right to terminate and operate independently at any time. The documentation we maintain is designed for your team to inherit — not for our team's internal reference. Full operational runbooks, architecture documentation, compliance evidence packages, and vendor relationships are structured so that your team can take over operations without a transition period. We manage your infrastructure because it's operationally efficient — not because we've engineered dependency.
First call is with a senior engineer. No sales rep. No pitch deck. We tell you honestly whether we can help.
Talk to an Engineer →Industries We Serve This In
How Our Teams Approach This Differently
Infrastructure management begins with a documented compliance baseline — the specific configuration states that the applicable regulatory framework requires for every managed component. This baseline is version-controlled, not stored in an engineer's memory. Every configuration change is evaluated against the baseline before it is applied. Changes that would create a compliance deviation require explicit approval from a compliance-aware approver. The baseline is the contract between the infrastructure and the regulatory requirement.
Our managed infrastructure teams operate on defined runbooks for every critical operational procedure. Credential rotation, certificate renewal, patch deployment, capacity scaling — every procedure that touches the compliance surface of the managed environment has a documented procedure that satisfies the regulatory requirements for that operation. A credential rotation that follows the documented procedure generates the audit trail the framework requires. A credential rotation that bypasses the procedure because the engineer is under time pressure creates a compliance gap. We eliminate the bypass option by making the procedure the path of least resistance.
Monthly compliance reporting is a standard deliverable in every managed infrastructure engagement. The report covers the specific control states required by your framework, the incidents that affected those control states during the reporting period, the remediation actions taken, and the open items requiring attention before the next reporting period. When your CISO reviews the monthly report, it tells them whether the managed environment is compliant today — not whether it was compliant when the last audit was performed.
What You Get
At the end of a managed infrastructure onboarding, you have a documented compliance baseline for every managed component, a set of operational runbooks that satisfy your regulatory framework's documentation requirements, and monthly reporting that covers both operational performance and compliance posture. SentienGuard is configured and monitoring — operational health and compliance health are visible on a single dashboard. Every managed infrastructure change is tracked in version control.
Ongoing managed infrastructure service includes: monthly compliance posture reports that your CISO can present to the board, annual compliance baseline reviews that update the baseline to reflect regulatory changes, quarterly runbook reviews that update operational procedures to reflect system changes, and ad-hoc support for regulatory inquiries that require infrastructure evidence. When your regulator asks for evidence of specific controls, the evidence is assembled from system-generated records within one business day.
How Our Engineers Deliver This
Most MSPs manage servers. They do not manage compliance. When a HIPAA requirement changes, their monitoring does not adapt. When a NERC CIP audit finds a gap in your patching cadence, their SLA does not cover it. We operate differently — we host your infrastructure and deploy SentienGuard across it. SentienGuard handles the 3am alerts autonomously. We handle the compliance posture continuously. You get a single accountable partner, a leaner operations footprint, and infrastructure that runs itself without a room full of people watching dashboards.
Engagement Models
Where We Deploy
Build vs. Outsource Decision Framework
A structured framework — with scoring — for deciding whether to build in-house, outsource, or adopt a hybrid model. Adapted for regulated industries where the cost of the wrong decision is highest.