A tourism operator managing multiple properties across a popular US destination region — lodges, guided tours, equipment rentals, and seasonal staff across locations that each had their own booking systems, their own pricing, and their own scheduling. Peak season meant 300% staffing surge, equipment moving between locations daily, and pricing that changed based on demand, weather, and availability.
Peak season. A fully booked holiday weekend. Two properties had double-sold the same block of rooms through different booking channels. Equipment reserved at Property A was physically at Property C. Three seasonal guides were scheduled at two locations simultaneously. The GM spent the weekend on the phone fixing problems instead of serving guests.
They needed a unified system that treated all properties as one operation — single source of truth for inventory, staff, equipment, and pricing.
Multi-property tourism management platform. Centralized inventory management — rooms, guides, equipment — across all properties with real-time availability. Dynamic pricing engine responding to demand signals, season, day-of-week, and manual overrides. Workforce scheduling across properties with shift management, skill matching, and overtime tracking for seasonal staff. Equipment logistics — tracking physical location, maintenance status, and reservation allocation. Unified booking engine feeding all third-party channels from a single availability source to eliminate double-booking.
Zero double-bookings in the first peak season on the new platform. Revenue per available room increased 22% through dynamic pricing. Seasonal staff onboarding time reduced from 2 weeks to 3 days because the system guided them through operations rather than requiring institutional knowledge.
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