A managed security services provider running SOC operations for 60+ mid-market clients. They had assembled their SOC from best-of-breed point tools — a SIEM, a ticketing system, a threat intel platform, an EDR console, a vulnerability scanner — none of which talked to each other. Analysts spent more time switching between tools and copy-pasting data than actually analyzing threats.
Analyst turnover hit 40% annually. Exit interviews told the same story: the tools made the job harder, not easier. Experienced analysts were drowning in context-switching. New analysts couldn't ramp up because the workflow lived in tribal knowledge, not in systems.
They didn't need another point tool. They needed a unified SOC platform that integrated everything their analysts used into a single workflow.
Unified SOC platform. Single-pane-of-glass integrating SIEM alerts, EDR telemetry, threat intelligence feeds, vulnerability data, and ticketing into one analyst workspace. Automated enrichment — when an alert fires, the platform automatically pulls IP reputation, domain intelligence, user history, asset inventory, and relevant threat intel before the analyst opens the ticket. Playbook engine executing investigation steps automatically for known attack patterns. Incident timeline builder — automatic reconstruction of attack sequences from correlated events. One-click response actions: isolate endpoint, block IP, disable account, escalate to client.
Mean time from alert to resolution reduced from 47 minutes to under 5 minutes for automated playbook cases. Analyst productivity increased 4×. Analyst turnover dropped from 40% to 12% because the job became about analysis, not data entry. New analyst ramp-up time reduced from 6 months to 6 weeks because the workflow was in the platform, not in anyone's head.
The first call is with a senior engineer.
Tell us the industry, the regulatory environment, and what needs to be built. We'll tell you if we've done it before, what it should cost, and how long it takes.