What Healthcare IT Buyers Get Wrong: The 7 Procurement Mistakes That Guarantee a Failed Project

Procurement failure patterns that appear consistently across failed healthcare IT implementations

Healthcare IT procurement has a failure rate that is substantially higher than comparable enterprise IT procurement in other industries. The reasons are well-documented in HHS OIG reports, KLAS research, and post-mortem analyses of large EHR and claims system implementations. The patterns repeat because healthcare organisations lack the institutional memory of their procurement failures â€” the CIO who ran the last failed Epic implementation has moved on, and the lessons learned document is in a SharePoint folder no one reads. These are the seven procurement patterns that predict failure, and what they look like in an RFP response.

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