Utility Billing System Modernization: CIS, MDM, and the Oracle CC&B Migration

C12.22

ANSI standard for AMI network meter reading â€” required interface between head-end and MDM systems

Customer Information System modernisation at a utility is not a billing software replacement. It is the simultaneous migration of customer master data, service agreement structures, rate schedules, meter read histories, and financial balances â€” while maintaining continuous billing operations for hundreds of thousands or millions of customers. Oracle CC&B (now Oracle Utilities Customer Cloud Service) is the dominant platform in this market, but the migration methodology is more complex than Oracle's documentation suggests. Meter Data Management integration, ANSI C12.19 (table data model) and C12.22 (network protocol) compliance for AMI meter reads, and the rate engine architecture that implements complex time-of-use and demand rates must all be addressed before go-live.

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